A: We ship internationally using Correos International. For International Shipments, your country may require you to pay import fees, customs, duties and value added taxes (VAT), etc. which is not included in the price and shipping cost listed on our website. These charges are the sole responsibility of the customer. Please be aware that you may need to work with your local postal service to pay customs and duties before they release your shipment to you.
Natsog Dorje is not liable for lost or stolen packages once they have left the country. If packages are returned by international mail carriers, Tibetan Treasures will refund the customer for their order less the original shipping amount.
A: Unfortunately, in-store pickup is not currently possible.
A: We will be happy to give a full refund if an item is returned to us in its original condition within 10 days of purchase. The customer will be responsible for the return postage.